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Bansko, Bulgaria 4, St. Ivan Rilsky district




Measures at Reception

The protocols break down the new measures in great detail, covering for example, the limitation to hotel occupancy of 60 or 70% (or the local restrictions, if lower), checking guests’ temperature on arrival, the installation of safety screens at reception desks, respecting safe distances and using Personal Protective Equipment (PPE) among employees, disinfecting work stations and equipment at the end of every day, as well as encouraging guests to use the hotel app to search for information and opening hours, again as a way of avoiding handling documents. The check-out time will be brought forward to 11:00, while check-in is delayed until 16:00 to allow time for the new room. Registration at the reception of more than 2 guests at a time is not allowed. Limit the stay of the guest at the reception to a minimum. Use of an electronic card for the payment instead of cash.

Rooms and cleaning

All non-essential items, such as magazines, leaflets and laundry bags, will be removed from the rooms. Employees will follow the protocol for the prevention of cross-contamination when cleaning premises, with a system derived from experience. This includes the use of three towels of different colors, which change for each room and are used to clean the terrace, room and bathroom separately, in this order. The use of tested virus products will be introduced and the use of PPE will be mandatory for all staff. In addition, frequently treated items, such as TV remote controls, telephones, handles, doors and curtains, will be disinfected daily, and all surfaces in the rooms will be sprayed with a virucidal product on departure, leaving the safe time recommended by the product manufacturer between cleaning and entry of the next guest.

Maids and hygienists should inform the management or reception if they suspect infected guests of COVID-19 at the hotel.

A "disinfection team" will be set up at the hotel to specialize in cleaning rooms occupied by people with confirmed or suspected cases of coronavirus. If potential patients cannot be transferred to a hospital, a specific area of the hotel is reserved, where strict measures will regulate the distribution and occupancy of the rooms, as well as cleaning.



The hotel is firmly committed to maintaining its buffets, as they are a characteristic part of its package, which is highly valued by customers. To this end, safety measures will be implemented, which both guests and employees must follow. Breakfast and dinner hours will be arranged, the capacity of the restaurant seats will be reduced and it will be mandatory to disinfect your hands upon entry. An even stricter routine will be applied to monitor temperatures and change service utensils, as well as remote maintenance and hygiene measures. The tables will be disinfected after each use, cutlery will be provided on the tables and the seats will be shaped at safe distances. A hand sanitizer will be installed at the entrance of the restaurant.


Swimming pool and technical services

The pool will have capacity restrictions, there will be safe distances between beds. The frequency of cleaning the pool areas will be increased and water disinfection products suitable for the current situation will be used. Personal protective measures will also be observed, as staff will wear masks and gloves.

These examples are a few highlights, but there are many more actions that involve suppliers, carriers and distributors that cover the use of elevators.

The hotel has taken on this task to ensure maximum safety after the outbreak of the health crisis. The work will be subject to constant review, in line with the development of the pandemic and rules to combat its.